Help & Support

Prefer to dive in yourself? Our docs walk you through first-time setup, picking models and voices, enabling remote access (optional), and tuning retention and privacy. Most articles take just a few minutes to complete.

View Documentation

Need a hand? Our team is ready to help with setup, networking, personas, voices, and more. Open a ticket with a short description of what you’re seeing and what you expected to happen. We’ll guide you step by step.

Contact Support

Senora is built to be simple on day one and powerful forever. If you get stuck, we’ll meet you where you are—quick tips for small snags, or a deeper session when you want to customize everything. No judgment, no jargon.

Support is designed to be easy: send us a note, and we’ll reply with clear next steps. Need to share a screenshot, logs, or settings? You can export them right from the control panel. If you enable temporary remote support, we can look with you—then you turn it off when we’re done.

Tell us what page you were on and what you tried just before the issue. Include your Machine ID and Customer Number (System → My System). If a feature is disabled (like external access or cloud voices), mention that too—it helps us zero in on the right path.

Most hurdles have short, copy-and-paste fixes you can do yourself—Wi-Fi and certificates, voice packs, or switching a persona’s memory mode. If a guide doesn’t solve it, we’ll pick up exactly where you left off. You’ll never have to start from scratch.

Sometimes it’s easiest to look together. You can enable a secure, outbound tunnel for a limited time so we can assist. When we’re finished, disable it in one click. We can’t access your memories or private data unless you explicitly export and share it.

We answer most tickets during business hours. Critical issues (like a device not booting or total loss of access) jump the line. If we need more time to reproduce a bug, we’ll keep you posted so you’re never wondering what’s next.